ReplyBase

Guide & FAQ

ReplyBase · AI Customer Support Platform

A short guide for business owners and builders who want an embeddable support assistant without a SaaS bill.

Problem

Small businesses repeatedly answer the same customer questions.

Solution

A business creates an AI agent, provides its own knowledge, and embeds the resulting support assistant directly into its website.

What this platform is for

ReplyBase helps you put a support assistant on your website that answers from your FAQs, product docs, and help pages. Customers get instant replies after hours; you spend less time repeating the same answers in DMs.

Target audience

  • Small businesses and online stores with repetitive FAQs
  • Freelancers and agencies who need a lightweight site support assistant
  • Indie founders validating support automation before paying for tools
  • Anyone who wants a personal or portfolio demo of grounded chat + voice

What this minimal version can do now

  • Multi-agent dashboard
  • Knowledge from text, file, or URL
  • RAG answers via embeddings + Groq
  • Embeddable bubble or iframe
  • Optional voice mode in the browser
  • Conversation history + basic analytics
  • Public / private widget control
  • Free-tier friendly stack

Not included yet: human handoff queues, multi-language admin, paid SLA hosting, or phone/SMS channels. Keep expectations lean and useful.

How to implement it for free

Use the hosted product. No credit card. Six steps:

  1. 1

    Create a free account

    Sign up at ReplyBase with your email. Confirm your inbox, then you land in the dashboard.

  2. 2

    Create an agent

    Give it a name (for example “Acme Support”), a short description, and an optional system prompt that matches your brand tone.

  3. 3

    Add your knowledge

    Paste FAQs, upload a .txt/.md file, or scrape a public help page. ReplyBase chunks and embeds the content so answers stay grounded in your docs.

  4. 4

    Make the widget public

    In Settings, enable “Public widget” when you are ready for visitors to chat. Keep it private while you test.

  5. 5

    Embed on your site

    Open the Widget tab, copy the one-line script (or iframe), and paste it before the closing </body> on your website, Shopify page, or portfolio.

  6. 6

    Go live and review chats

    Customers ask questions in the bubble. You can review transcripts under Chats and watch volume on Analytics.

Start freeTry the live demo

FAQ

What is ReplyBase?+

ReplyBase is an AI Customer Support Platform. A business creates an AI agent, provides its own knowledge (FAQs and docs), and embeds the resulting support assistant on its website. Answers stay grounded in that knowledge via RAG.

Who is it for?+

Solo founders, small business owners, freelancers, agencies, and product builders who get the same questions every day (pricing, shipping, hours, how-to) and want a 24/7 helper without paying for Intercom, Zendesk, or OpenAI APIs.

What can this version do today?+

Create agents, ingest text/files/URLs into a knowledge base, stream chat replies grounded in that knowledge, embed a floating bubble or iframe, optional browser voice in/out, review conversations, and see basic analytics. It is intentionally lean, not an enterprise helpdesk.

Is it really free?+

Using ReplyBase at replybase.shamelessdev.com is free for personal and small-business use within fair limits of the free stack (Supabase, Groq, Vercel Hobby, local embeddings). No card is required to start. Heavy traffic may hit free-tier rate limits.

Do I need coding skills?+

Almost none. Creating an agent and uploading FAQs is point-and-click. Embedding needs pasting one script tag into your site (or asking your web person / Shopify theme editor to add it).

Will it invent answers?+

It is prompted to answer from your knowledge base. If the docs do not cover a question, it should say it does not know rather than invent policy. Keep your FAQs clear and up to date for best results.

Can I use voice?+

Yes in supported browsers (Chrome and Edge work best). Visitors can speak questions and optionally hear replies via the Web Speech API. No Twilio or phone bill.

Can I run it on my own hosting?+

Yes. The project is built on a free open stack (Next.js, Supabase, Groq, Xenova MiniLM). Developers can clone and deploy their own instance. Most business owners can simply use the hosted site.

How do I get help?+

Email johnsonoluwafemi200@gmail.com. Built by Johnson Adedokun (Shameless Dev).